At cit999, responsible gambling is not a policy footnote — it is a core part of how the platform is built. This page explains the tools available to every player, the warning signs worth knowing, and what to do if gambling stops being fun. Pakistani players are welcome to contact our support team at any time for immediate assistance.
18
+
Adults Only
Age Restriction
Access to cit999 is restricted to individuals who are at least 18 years of age — or the higher minimum age required by the applicable operator or license jurisdiction, whichever is greater. Age verification is conducted as part of the registration and withdrawal process.
Being 18 years of age does not by itself make online gambling lawful in Pakistan. Pakistan has gambling restrictions in place, including the Prevention of Gambling Act, 1977. It is your responsibility to understand the legal position in your own jurisdiction before participating. This page does not constitute legal advice.
The Foundation
Gambling is a form of entertainment. When approached sensibly — with a clear budget, a time limit and the understanding that the house has a statistical edge in every game — it can be an enjoyable part of leisure. When it stops being that, it becomes a problem. The line between the two is something every player should be aware of.
Responsible gambling at cit999 means three things working together: the player making informed, deliberate choices; the platform providing tools that make it easy to set and maintain limits; and a support team that responds immediately when a player needs help.
For Pakistani players — whether betting on Pakistan cricket, PSL T20 matches, ICC events or international football — the same principles apply. Wager what you can afford to lose. Set a session time. Use the deposit limits built into your account. And if the game stops feeling like entertainment, stop playing and contact us.
All casino and betting products have a built-in house edge. Over time, most players lose more than they win. Gambling should be treated as a cost of entertainment — like a cinema ticket or a restaurant meal — not as a way to generate income.
One of the most common patterns in problem gambling is increasing wager sizes to try to recover lost money. This almost always accelerates losses. If you are chasing a loss, the right move is to stop, not to bet more.
Past results have no influence on future outcomes in casino games. There is no such thing as a "hot streak" that is guaranteed to continue, or a "due" win after a losing run. Each game round is statistically independent.
Built Into Your Account
Every cit999 account comes with a full set of responsible gambling controls. These are not hidden in support menus — they are accessible directly from your account settings at any time.
Deposit Limits
Set a daily, weekly or monthly cap on the total amount you can deposit into your cit999 account. Once the limit is reached, no further deposits are accepted until the period resets. Reductions take effect immediately; increases are subject to a cooling period.
Immediate EffectLoss Limits
Define a maximum net loss permitted over a daily, weekly or monthly period. When the limit is hit, your session is automatically ended for that period. This is one of the most effective tools for keeping gambling within what you can afford to lose.
Auto-EnforcedWager / Stake Limits
Set a cap on the maximum stake you can place per bet or per spin. This prevents impulsive high-stake wagers in the heat of the moment — particularly useful during live in-play cricket and sports betting events.
Per Bet ControlSession Time Reminders
Enable timed reminders that alert you to how long you have been playing. Receiving a notification at 30, 60 or 90 minutes is a simple prompt to reassess whether you want to continue — and whether you are still playing for the right reasons.
Configurable AlertsCool-Off Period
Take a short break from the Platform — from 24 hours up to several weeks. During a cool-off period your account is inaccessible for new play, giving you time and space to step back. Cool-off periods cannot be cancelled early once activated.
24hr to 6 WeeksSelf-Exclusion
Request a formal self-exclusion from cit999 for a defined minimum period. During self-exclusion, your account is locked and you will not receive any promotional communications. Self-exclusion cannot be reversed during the active period. Contact support to activate immediately.
Permanent for PeriodExample: How Limits Work Together
* Illustrative example only. Actual limit values are set by each player in their own account settings.
All responsible gambling tools are available in your cit999 account settings once you are logged in. Navigate to the Player Protection or Responsible Gambling section of your account dashboard.
If you want to activate a cool-off period or self-exclusion immediately — especially if you are in a moment of distress — contact the support team directly via live chat. These requests are treated as an immediate priority.
Support is available in English, with Urdu language assistance on request for Pakistani players in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar and across Pakistan.
Our Approach
Know the Signs
Problem gambling does not always look dramatic from the outside. It often develops gradually and can be difficult for the person affected to recognize in themselves. The following patterns are recognized warning signs that gambling may have moved beyond entertainment:
Self-Check
Honest answers to these questions can give you a clearer picture of your relationship with gambling. Expand each question to read why it matters.
Have you ever gambled more than you intended to on a single session?
Do you think about gambling when you are doing other things?
Have you gambled with money you needed for something else?
Have you hidden your gambling activity from people close to you?
Have you tried to stop or cut down gambling and found it difficult?
Self-Exclusion
The most powerful tool available. When activated, no play, no deposits, no promotional emails — for the entire exclusion period.
When You Need a Full Break
Self-exclusion is a formal request to have your cit999 account locked for a defined minimum period. Once activated, the exclusion cannot be reversed or shortened — it runs for its full term. This is by design: the purpose of self-exclusion is to provide a genuine break during which you are protected from impulsive decisions to return.
To activate self-exclusion, log in to your account and navigate to the Player Protection section, or contact the live chat support team directly. If you contact support via live chat, self-exclusion can be activated immediately — within minutes. You do not need to explain your reasons or provide documentation.
During a self-exclusion period, cit999 will not send you promotional offers, bonus invitations or marketing communications. Any funds remaining in your account balance at the time of exclusion are protected and will be available for withdrawal upon the expiry of the exclusion period and completion of any outstanding KYC verification.
If You Need Help
If gambling is affecting your wellbeing, finances or relationships, professional support is available. Below are general categories of resource to be aware of. cit999 does not endorse specific third-party organisations but encourages any player experiencing difficulties to seek appropriate help.
Mental Health Professionals
Psychologists and counsellors who specialise in behavioural addiction can provide structured therapy. In Pakistan, mental health services are available through hospitals, private clinics and NGOs in major cities including Karachi, Lahore and Islamabad.
Gamblers Anonymous
Gamblers Anonymous is an international peer-support organisation for people struggling with problem gambling. Meetings follow a twelve-step framework and are available in various formats. The organisation operates internationally and may have resources accessible to Pakistani players.
Family & Community Support
In Pakistani culture, family is a primary support network. Talking openly with trusted family members — particularly in cities like Rawalpindi, Faisalabad, Multan or Peshawar where community ties are strong — can be an important first step in addressing a gambling problem.
cit999 Support Team
Available 24/7 via live chat (operator-stated). English-language support with Urdu assistance on request. Can activate self-exclusion and limit tools immediately. Contact: [email protected] — plain text, not a link.
Protecting Young People
If you share a device with children or young adults in your household, it is important to take steps to prevent them from accessing cit999. The platform's own age verification measures are one layer of protection, but parental and household controls are equally important.
Consider the following practical steps:
Use Device Parental Controls
Enable screen time restrictions and website filtering on shared smartphones and tablets using iOS Screen Time or Android Digital Wellbeing features.
Keep Login Credentials Private
Never share your cit999 account password with anyone. Keep your login credentials private and do not allow auto-fill on shared devices.
Talk Openly About Gambling
An open, honest conversation about what gambling is, how odds work, and why it is restricted to adults is far more effective than silence or prohibition alone.
Report Suspected Underage Access
If you believe a minor has accessed cit999, contact support immediately at [email protected]. The account will be reviewed and closed if confirmed.
Underage Gambling Is Prohibited
cit999 applies strict age verification. Any account found to belong to a person under the minimum eligible age will be immediately closed. No winnings are paid out for underage accounts. Funds deposited by underage players are returned.
Play Safely on cit999
Responsible gambling tools are built into every cit999 account. Set your limits, know your boundaries, and if you ever need support — our team is one message away, any time of day or night.
Adults 18+ only — or the higher minimum required by the operator/license jurisdiction. Gambling involves financial risk. Local laws may restrict gambling. If gambling is affecting your life, seek help immediately.